AHG was quick to take our call and get the contractor we needed to our home.The person taking the call took all the needed information to help get us to the right person. Our contractor was convenient not even 2 miles from our home. The work we needed done was done quickly and explained to us on what happened and how to prevent an issue in the future.
A few months after signing with endurance home warranty we awoke to a very cold shower. I called ehw right away and we had someone come out the same day. This was our first experience requesting service with our warranty; we were pleasantly surprised at how quick the whole process even was the plumber arrived we had hot water by that evening
I had American home shield for 3 years now. In the beginning they were ok. Our hot water heater went out on a weekend and AHS refused to escalate it to an emergency situation even though it was 20 degrees outside and I have younger children, I had to hire my own contractor. It was a disaster and cancelled. Then I switched to American Home Guard and explained my issue they said they wouldn’t cover it because it was a pre existing condition. However they helped me find the cheapest technician even though I had to pay out of pocket and I wasn’t even a customer and they helped me when I needed them. Just signed up for the next 10 years because of their service.
I've had the warranty for about 18 months now and have used it twice for a plumbing problem and air conditioning. I've read the bad reviews, but I don't have any problems with AHG. They came out promptly and fixed the problems. What more can you ask for?
I bought an older home in 2016. We paid for AHG at closing. We have made many claims in the past year and all were handled properly and professionally. We had a thermostat replaced, an outside AC unit repaired, refrigerator repaired. When we made a service call, I got a response right away giving the contractor's contact information. We never had to wait long. Usually within a few days or whenever it suited us.
We had problems with our washing machine I made a call to arrange an appointment to seek repair. The customer service representative was very nice during the whole process. The man called to let me know he was on the way and he was a few minutes early. He fixed the washing machine and we've had no more problems.
We had a dishwasher problem and we called for a repair. The repairman called to tell us when he would be out and he showed up quick. Explained the problem and he ordered the parts. I tell everybody that you can't go wrong with American Home Guard.
Had to have my pool pump replaced. Contractor's representative was prompt, I went to work and my husband stayed home. The tech stayed in contact with me via phone and explained in detail what the problems were along with my husband, what he was going to do and why. Very satisfied with the service given by American Home Guard.
Two months ago, The Dryer had broken. I placed a call to ehw and within a few hours, a technician show up at my home and took care of the problem within a hour. The technician very professional and he knows exactly what to fix and fixed it quickly.
The American Home Guard representative was very helpful. He took the time to go through my policy and make sure what I was asking for was covered. The service technician was on time, and explained what he was doing.
Response is quick and service providers are great. I have used this service on three different occasions. Not only did american home guard respond quickly, but also did the service providers. In one case the provider was here before I got a chance to tell my husband I had made a call to AHG regarding the problem we were having with our HVAC system. It doesn't get any better than that. In addition to the great service, I have saved over a thousand dollars. I recommend AHG to all my friends and family members.
Great Customer service and quick to assign a repair technician on the case. we called AHG to fix our air conditioner and requested a service tech. I was called about 20 mins later by the technician who came out 3 hours later. My experience was great so far and hopefully the problem has been fixed.
I had a problem with my water heater and american home guard took care of it nicely. Called ahg and their customer service was very helpful in filing our claim. A repair man showed up 4 hours later and fixed the unit in one afternoon. ahg is definitely the best home warranty company around, I’d recommend them to anyone.
Investing in AHG is worth every penny! I have a rental house and I know it would be extremely difficult to find a service tech if needed in that area. However american home guard actually had technicians in the area which saves me a lot of time and money.
I put in a service request with American Home Guard because my hot water heater was not working. The plumber was here the next day, they could not find the parts to fix it so AHG approved a new one. I am so happy with the service and how fast I received the new water heater, 100% professional.