My 2014 iMac was becoming a nightmare to work with, grindingly slow & inconsistent. After the A&E treatment all is so very much easier. Rich came to see what was going on with my machine, took it away, offered options for treatment, after some research & talking with friends who know about computers decided to take the full option offered. Working with my machine is now a pleasure, Rich reinstalled everything from my hard drive, took me through changes all of which has made this part of my life easier. Highly recommended.
Our MacBook Pro decided to die on us - Rich quickly got to the bottom of the problem, gave us our options and then kept us informed us on the progress of the repair. We’ve got it back now and all seems fine! Good work and at a very reasonable price.
Richard provided a terrific service - from his initial diagnostic, through resolving access rights and upgrading the hardware and software and then teaching us how to use the new applications. Laptop performing brilliantly now, at a fraction of the cost of buying a new one. We now feel we have support for our apple products at a price that is highly competitive and without feeling as though we are being sold new stuff we don't really need.
Thanks Rich for all your help to date.
Rich did us proud when our iMac ran into problems. He was efficient and prompt and communicated various solutions. He went the extra mile to facilitate the return of our computer. Sadly the news was terminal but he gave us a good deal on the machine (for spares). In 20+ years of using Macs this is the first time I have run into real difficulties. It is heartening to know I have such a good back up virtually on my doorstep. Highly recommended.
Richard did a fab job replacing the hard drive on my old Mac, giving it a new lease of life and making it much faster than it’s ever been. Sorted out all my music files too which were in a mess. Thanks Richard top job!
Rich is a star and an absolute expert on all things Apple. More than anything else, the fact that he is happy to visit you at home to check your Mac before recommending upgrades or a new machine makes all the difference. He then gives helpful suggestions and explains everything very clearly, so that you can make an informed decision on upgrading or replacing your machine. In my case, Rich provided me with a new iMac that is super-speedy and utterly reliable - no more spinning beach balls! All done with professionalism, patience and courtesy. I would have no hesitation in recommending Rich to anyone. Thank you, Rich!
Great customer focus and technical ability and knowledge which Rich shares willingly. Very happy to recommend highly.
01 Jul 2019
Fantastic service - highly recommend!
Rich was brilliant- he knows his stuff and made it easy for me to understand and make the best decision for me. He was so helpful in collecting and returning my laptop promptly as it is vital for my freelance business. He’s a pleasure to have around and I recommend him to anyone who’s Mac needs attention! Thanks Rich.
A&E offered a great service and performed exactly what they said they would do.
A&E upgraded 2 x Mac's & 1 x Laptop, they now perform better than new. All data was kept and restored to the new hard drives. The service was very friendly and we felt good value for money for the service received. We not hesitate to recommend them.
Thanks Rich for your efficient and very effective upgrade. It's a completely different machine and I'm saving lots of time using your tips and suggestions. Well worth the reasonable cost. Highly recommended!