Richard provided a terrific service - from his initial diagnostic, through resolving access rights and upgrading the hardware and software and then teaching us how to use the new applications. Laptop performing brilliantly now, at a fraction of the cost of buying a new one. We now feel we have support for our apple products at a price that is highly competitive and without feeling as though we are being sold new stuff we don't really need.
Thanks Rich for all your help to date.
Rich did us proud when our iMac ran into problems. He was efficient and prompt and communicated various solutions. He went the extra mile to facilitate the return of our computer. Sadly the news was terminal but he gave us a good deal on the machine (for spares). In 20+ years of using Macs this is the first time I have run into real difficulties. It is heartening to know I have such a good back up virtually on my doorstep. Highly recommended.
Richard did a fab job replacing the hard drive on my old Mac, giving it a new lease of life and making it much faster than it’s ever been. Sorted out all my music files too which were in a mess. Thanks Richard top job!
Rich is a star and an absolute expert on all things Apple. More than anything else, the fact that he is happy to visit you at home to check your Mac before recommending upgrades or a new machine makes all the difference. He then gives helpful suggestions and explains everything very clearly, so that you can make an informed decision on upgrading or replacing your machine. In my case, Rich provided me with a new iMac that is super-speedy and utterly reliable - no more spinning beach balls! All done with professionalism, patience and courtesy. I would have no hesitation in recommending Rich to anyone. Thank you, Rich!
Great customer focus and technical ability and knowledge which Rich shares willingly. Very happy to recommend highly.
01 Jul 2019
Fantastic service - highly recommend!
Rich was brilliant- he knows his stuff and made it easy for me to understand and make the best decision for me. He was so helpful in collecting and returning my laptop promptly as it is vital for my freelance business. He’s a pleasure to have around and I recommend him to anyone who’s Mac needs attention! Thanks Rich.
A&E offered a great service and performed exactly what they said they would do.
A&E upgraded 2 x Mac's & 1 x Laptop, they now perform better than new. All data was kept and restored to the new hard drives. The service was very friendly and we felt good value for money for the service received. We not hesitate to recommend them.
Thanks Rich for your efficient and very effective upgrade. It's a completely different machine and I'm saving lots of time using your tips and suggestions. Well worth the reasonable cost. Highly recommended!
I would just like to say that people like Rich make the world a better place and he has restored my faith in human nature! Following a burglary when my laptop was stolen from my home which contained lots of files and photos that weren’t backed up, I was truly devastated. But a knight in shining armour, aka Rich of A&E IT came to my rescue and offered a replacement reconditioned laptop. The insurance payment just about covered a new charger - so no way would I have been able to replace my laptop. Not only did Rich bring the device to my home but he spent time setting it up and explaining how everything works! I can’t thank him enough and would recommend his services to anyone with a Mac product. PS I don’t intend leaving my laptop at home ever again !
Rich is always intelligent and personable. He understands business and is not your usual 'tekkie'. He gets to the heart of the problem and usually has a solution for it.
I would recommend him heartily and you don't mind handing over the cash for a job well done.
My 6 year old Macbook Pro was slow to respond and very frustrating to use. The spinning ball driving me mad! Thanks to Rich my MBP is now ready for a few more years of life and faster than new, sanity restored!
I would have no hesitation in recommending this company. I thought my 8 year old MacBook Pro was about to die, but after calling A&E IT, Rich promptly came to the house and after diagnostic testing he showed us the results and explained the problems. He took it away and after a couple of days returned it with a new super fast hard drive and doubled the RAM, all cleaned up and all the data transferred. It now runs better than it did as new. A very prompt, efficient and friendly service - Thank you