Daniel did an amazing job. Everything was promptly handled and we were back in business.
I want to mention Cici a well. She took the call and asked the manager for an exception for
Daniel to come at 8:00 am to the service call. This early time made him diagnose the
problem faster and get us up and running promptly. By 10:00 am we were all set. This really
made a difference. Thank so much for all your attentiveness!
You guys always send someone very quickly. Received emails with all kinds of confirmations. :) Great communication. Henry is always very efficient and a great tech!!! Keep up the great work. Thanks Henry! You guys rock!!! :)
9 had 9 copiers installed yesterday and today and we had impeccable service done by Frank Hernandez. He was very professional and made the transition effortless. Thank you Frank for a smooth transition!!!
Santiago was a true expert, and very knowledgeable about the machine. He fixed the problems immediately, and then performed a test and patiently and clearly explained where our machines problems arise most often. He demonstrated how to resolve these problems should they occur again, which was very helpful. He has a very pleasant way of dealing with clients.
Rody has responded to several service calls onsite. Rody typically diagnose and corrects problems within 5 minutes of arrival. The guy is amazing. He also takes the time to do any preventive maintenance during the call. Rody is cordial and professional and greatlyappreciated by our team. Regards.