Fantastic company. They were by far the best price from all the companies we contacted. All emails and questions were answered so quickly with very clear responses. We had 2 of the fitters visit ( measurement then installation) and both were fantastic. Turn around time from contact to installation was quick. Thank you cat out of glass.
Would highly recommend. Excellent and friendly service from Sarah and the guy who did the install, all info provided clearly and my double glazed cat flap was installed within a week of first contacting them. Good price too!
Really lovely and helpful guy, easy to chat to, had lots of questions about cat flap answered well and i was very happy with end results. He Knew what he was doing, very fast and also Cleaned up his mess after him. Would 100% recommend. Thanks again
Amazing service, I can't recommend enough! All my questions were responded to straight away, the glass was ordered quickly and good value for money too. We were supposed to be having an installation during the severe weather and we were kept up to date throughout on whether or not it was likely to be possible. Eventually they even came out on a Sunday to install for us. All in all a great experience, thank you!
A great experience. My query and quote request was dealt with straight away, as was further correspondence. Arranged a time suitable for me at a very good price and was kept up-to-date and informed with info and reminders leading up to the day the cat flap was fitted. Very professional, friendly and helpful service, they even took the old catflap away and left things cleaner than before! Would definitely recommend.
I shopped around for a few quotes, and I found Cat Out of Glass a good £100 cheaper than the next cheapest quote. Their website is easy to navigate, and their customer service, phone manner and email etiquette is simply outstanding (special mention to Sarah and CJ). They have a very sensible option of measuring the windows yourself and provide you with a useful guide of how to do this. This saves time as you don't then have to book an appointment for them to measure, although option is still there if you needed it. They manufactured, delivered and installed earlier than their expected date and went without hiccup. They even threw in some batteries for my catflap for good measure! Good old-fashioned old-school customer service from a delightful bunch of people. If you need a catflap fitted in glass, dont bother looking anywhere else, its in the name! Absolutely faultless throughout, a complete pleasure to deal with and easily the cheapest quote I found.
Fantastic and speedy service! Within 7 days of measuring the glass, it was ordered and installed. Very friendly and honest, CJ was great at trying to find alternative ways to install a cat flap and keeping the price to a minimum to keep to my budget. New glass and cat flap installed and to such a high quality! My cats are loving it!
Absolutely fantastic service! The man who installed it was genuine and friendly, from initial query to installation took just 1 week, I received reminder text message so I didn't forget, email communication was professional and prompt. I really couldn't have asked for anything more! I very much recommend!
What a refreshing change! A pleasure to work with, friendly and helpful throughout, great customer service. Quicker than I expected when my initial request was over the Christmas period and the price was reasonable (I got few quotes). CJ was really nice, nothing negative to say at all. My cats used the cat flap straight away
The whole process of ordering with Cat Out of Glass was great from start to finish- quick responses to all of my emails and when CJ arrived he was fast, tidy and very friendly! Would recommend to anyone, thanks again.
Fantastic! Had my Cat Flap fitted yesterday in approx 20 mins. Great customer service, and very quick turnaround from order to fitting. I was kept updated throughout the process, even when CJ was stuck in traffic on the way to fitting. Would highly recommend. Thank you very much.
I cannot fault the excellent service provided by CAT out of glass. They were so professional from the very first contact made. Their website is clear and informative and they responded by return to our emails and queries. CJ came and measured up for us and returned to install the cat flap within just a few days. Very impressive! We were kept fully informed at every step of the process, and particularly appreciated the courtesy texts to remind us of the next day's appointment. What's more, Sarah and CJ were so friendly and helpful...it was a real pleasure to do business with them! Thank you both.
What can i say. CJ takes customer service to another level. Response time to my initial enquiry was immediate with all questions answered and advise given. Nothing was too much trouble. He made installation look easy and clean. CJ gave us the time and hints and tips on how to get the cats using it. This review doesn't praise him enough - try him you wont be disappointed!!!