Ian was the principal process consultant on a company-wide system and process change initiative that I led at Greene King.
He was instrumental in helping us understand, develop and transform critical processes in the business.
Working with Ian was one of the highlights of that project for me personally!
Ian was an absolute pleasure to work with and the lessons he taught were transformative!
To really effect change, you need to understand people.
Because it's not systems that drive change or process, it's the people.
And Ian understands people.
"Ian worked with Arco for several months in 2017. Ian did a fantastic job
of working with us to ensure colleagues were ready to not just
implement but truly embed the changes we were making. The most valuable
thing Ian did though was to leave us with the knowledge and toolkit to
do it all ourselves in the future. I would highly recommend his work"
"Ian manages to combine detailed understanding of the business objective,
whilst maintaining expertise in his specialised field. He constantly
challenges the equilibrium, in the pursuit of excellence and is a breath
of fresh air in what can otherwise be a blinkered environment. I have
no hesitation in recommending Ian"
It was always a pleasure to work with Ian when the opportunity came. Ian
was never too busy to help and learning something new and highly useful
was always guaranteed. Ian's knowledge base is impressive and always
inspired me to further my own knowledge. I would work with Ian again in