We had been dealing with some ongoing quality issues with one of our main suppliers. Things would seem to improve after every face to face meeting with the factory and then the problems would recur. When the issues were not getting resolved, it was time to bring in the experts. Steve suggested that having a seasoned professional like William would help get to the bottom of the issue.
William invested time to fully understand the complete history and then visited the factory, where he spent a day in discussions with top management. The outcome was positive as the factory realized that they could no longer continue with their "out of sight" approach where they commit to something to the customer and do whatever they feel like once the customer turns their back. The factory has since implemented more stringent quality processes that are resulting in improved quality.
William is extremely professional, experienced and responsive to customer needs. I will most certainly be using William and his team for future engagements.
International sourcing can be a scary, frustrating and difficult endeavor. The SYMO team provides the services needed to overcome the obstacles that impede success. Thank you for all your help!
The knowledge insight has extensive dealings with manufactures
and business knowledge that literally saved my year. Through the team’s advice, I was able to negotiate
better pricing and terms that I did not even think were even possible. These changes doubled my cash flow. This trip paid for itself on the the 3rd
day just from implementing the ideas that were discussed at the Masterminds,
dinner’s and personal discussion with the team.
Business is different in China then what we are used to in
America. Only through understanding the Chinese
business models are you able to take a better position in Americas market. With this teams guidance and mentoring it was
able to negotiate better pricing and more importantly better payment
terms. Through these changes I was able
to order twice the amount of inventory that I was previously. This allowed me to have enough inventory to
support the Christmas season. Without
having this amount more inventory I would not have been able to sustain the sales
I did from Christmas and into the new year.
We would have simply run out of inventory.
The fun side of the trip.
You will not eat better stay in nicer hotels. Everything the teams does makes your experience
first class. I know have the confidence
to travel to China on my own if I wanted to and know I would have a good experience. The team took care of everything from
transportation, from trains, subways, shuttles to even some Uber rides.
Steve is an amazing businessman and mentor. Once you get to know him you will realize he
enjoys sharing his knowledge and watching you and your business succeed. It appears to flip his switch when you come
back to him with the deal you just did from the knowledge you gained from him
or his team.
Form both ad personal and business experience this was the
most valuable experience I have had. I
loved this trip so much I am hoping to attend this trip again this year.