Outstanding Response / Outstanding Repairs / Outstanding Pro on the Job
This was the easiest, most professional, and pleasurable experience I have had when something breaks. While I spent more than I had planned on, every cent was identified to me personally, the parts needing replacement were obviously in need of replacement, and the pro out there made the whole job appear easy. A 1 hour job for him would have been a whole day attempt by me and possibly even some injury. I would recommend this company and especially the technician who came out to my house to anyone in need of a garage system repair.
Best customer service experience ever! Searcy has one garage door business that I'm aware of. I'd been out to their office/shop to get parts for my door & still had trouble getting it to open & shut. Searcy company wanted $85.00 for a service call. And when I asked the owner about who'd becoming to my home & if they had done a background check on his people, the owner started yelling & got really hateful, in my opinion. They offered no after hour or weekend options. DSO sent Jacob out Saturday. Travis had texted me the workers name before he ever showed up so I knew who was coming out. Travis answered all my questions about the different overhead opener options. He never got impatient or talked down to me b/c I didn't understand some of the tech options. Both men were the most polite business people I've dealt with in a long time! Jacob was on time, he acted very professional & was so well mannered. He'd got to my house without the keypad and immediately apologized & said he was going to get it, and would be back in about 3 hours. That's commitment like I've not experienced before! And the service call was about half of what the local company wanted. Jacob ended up putting a whole new overhead system in & it's so much quiter than the other one! Very impressed & will only use them in the future!
Travis is the BEST! It's Sunday Night and New Year Day, and he came within 30 minutes, quickly assessed the situation, got 2 new Springs, in under an hr, and Helped the HAPPY lady get free of the garage...I cant say enough, and very personable...Thank You Travis, and Happy New Year!!!
Direct Service Garage Door Service was amazing. They came out on Tuesday to check our garage door... It was done for, ordered a new door, and the new door was installed on Thursday! Really fast and amazing service!! Thanks Travis for making the whole process quick and painless.
Prompt, friendly, professional service. Highly recommend! I called them for a weekend emergency. They came right out, had all the necessary parts on their truck and had my garage door working like new in no time. Very satisfied customer!
Travis with Direct Service is the consummate professional. He is quick to respond to your needs and pays a great deal of attention to details. It was very refreshing to have someone come to do a job and not attempt to shove unnecessary upgrades down my throws like other companies do. Travis made the requested repairs, quickly and cost effectively, and gave me an educated breakdown of the stability of my doors working parts, without trying to get me to buy things that I didn't need. I love it when you find somebody out there that you can trust!!! I highly recommend Travis and Direct service!!
I was very satisfied with the service that was provided. The day right before Christmas Eve, they were available to aid me and help my family and I feel secure by fixing our garage and they were able to come over earlier than planned. I would recommend this company anytime to anyone. Thank you sooo much Direct Service Overhead. : )