My wife and I moved into a house a few years ago, where plantations shutters had been placed by this company. A couple of them had broken (no fault to them) so my wife called 04/23/2024 and was told to text all the details. She did that. No response. She then checked in on 05/16/2024, no response. She then emailed 05/27/2024 with no response, yet again. We were eager to use this company because we were sure they could match up what was placed a few years ago but for some reason, over a months time, we were completely ignored. Very disappointing. Just remember that there are companies out there that respect their customers and their time.