Prompt, clear and concise information about what the survey would entail, including an initial 'example survey'. Once we had booked the survey it was completed quickly and the report sent through a few days later.
Report is extensive but clear enough in its detail for the lay-person to understand.
Keystone offered very good customer service and were great value for money. Our survey was exactly what we were expecting and because we didn't understand the survey, the surveyor rang us and cleared all of our issues up. If re need a similar service again, we will be using Keystone