I worked with an agent named Troy Baccus for Medicare Life Group. He did a phenomenal job and even got back with me regarding a question I had while traveling on vacation. It was very much appreciated. I plan on staying with Troy as we review the supplement and Part D every year to see if changes are needed.
I found Troy to be extremely helpful to me during a very difficult time. Not only is he knowledgeable and efficient, but he gives IMMEDIATE assistance. When we moved to Montana, I changed our address with all of our insurance plans in mid June. I was told our prescription insurance required a local agent, and our current policy would expire at the end of June. I needed help fast, and someone recommended that I contact Troy. He completed our applications over the phone and followed through to be sure our coverage began by the necessary date. I’d highly recommend him.
Heading into retirement with all the decisions to be made and research can be overwhelming. I reached out on the internet looking for comparisons and received a very detailed, understandable comparison from Troy. Every company out there says theirs is the best, but I wanted a comparison, which is what I received. Troy asked ME what my needs were, what I wanted to spend, etc. and found a plan perfect for me. I highly recommend this company!
I somewhat skeptically and gingerly replied to an "ad" about Medicare supplement options 6 months before I needed them, ready to bail at any time. I usually handle these things on my own and was just in an exploratory phase. The response I received from the group and subsequent discussion with Troy Baccus alleviated any concerns I had - his response was no-pressure, he erased my fears about no costs - they are paid by the insurance companies to provide the service, and after getting minimal information from me he provided excellent, clearly explained options based on my situation. He patiently waited to hear back from me months later when I was ready to execute, and then actually handled the enrollment for me. Everything went very smoothly and professionally. We will contact Troy again when my wife is Medicare-ready. He really seems to be a good guy, and the service was thoughtful and excellent.
I am someone who usually "interviews" a lot of people, before I choose something and I certainly had a lot of people contacting me. Something as important as Medicare coverage is a difficult decision, and I had many, questions. Since day one, working with Troy Baccus, I felt completely comfortable. I believe Troy was genuinely interested in my healthcare needs. His depth of knowledge and ability to provide both verbal and written information, in a prompt and very patient, relaxed manner made me feel totally at ease.
My request to enroll in a Medicare supplement plan and Plan D prescription was handled very well by the agent. I found the agent to be very knowledgeable of the insurance products and he was professional and assisted me greatly with various options. The enrollment process was timely and easy. Many thanks to the agent. I also liked the fact that the company had a good selection of plans.I will refer the insurance and agent to family and friends who are searching for insurance. Thanks again for the service.