I contacted Ben around 7pm as a friend of mine got in touch asking if I knew anywhere she could hire a wheelchair from as her grandmother had broken her hip and was struggling with the Zimmer frame the hospital insisted she used.
Even though we have mobility suppliers on our books, I believed they only sold new products, so my first contact was Ben who put me right and told me most mobility suppliers have equipment such as chairs for hire also. I now know!!
Anyway, long story short. Ben gave me a quick answer and so I contacted another member, Bentleys Nursing Supplies who was also on the ball and hopefully all now sorted.
Ben is always very helpful and I could fill up his review pages for the amount of times I have fired questions over to him and he has happily replied promtly with answers.
Thanks again Ben, top stuff!
I was given the details of Nellie Supports from my solicitor as we needed a capacity assessment for my father. Ben got back to me straight away and arranged a visit to carry out the assessment within a couple of days. Ben spoke about getting advice on financial matters regarding care home fees and it has been reassuring to know that there is someone to contact regarding this minefield we find ourselves in.