I am delighted to give my strongest possible endorsement to Mold First Responders. Luis and his team are true professionals who follow strict protocols, explain the process thoroughly and are prompt and meticulous. As an Architect and a homeowner, I look forward to recommend them.
Great Company , Great people . Luis and his team were very professional, did what they came to do in a very professional manner . Timely, on time. Came when they said they would and explained everything every step of the way . I had lots of questions and they always answered them and they knew what they were talking about . Very knowledgeable and very trustworthy to have in my house . They more than took care of my problem and documented it with pictures every step of the way so I knew what was going on up there . Would definitely recommend them to any one who wants the job done right . They were more expensive than other companies but the job they did was worth it .
My husband and I bought our house a few months back. Shortly after we moved in I started getting allergic reactions on my face, arms and hands every time I went down to the basement. Later we found out through a third company that the blackish color stains on the exposed basement ceiling joists were black mold. We decided to go with mold first responders because the project manager, Luis, is very knowledgeable and professional. He answered all our questions and took the time to explained to us everything about mold during his inspection visit. The report they provided us was in accordance with their work proposal and it showed all the remediation process step by step. The estimate was accurate. Now I can go down to my basement again. I definitely recommend their service.
We purchased an investment property in East Boston. After gutting the bathroom and kitchen we found what looked like black mold spread throughout the walls and floors. We had this tested by an outside company and it confirmed our fear that we didn’t just have black mold but also presence of other mold too. The mold testing company recommend a couple of companies including Mold First Responders. I called them all and got “quotes” by some over the phone without even seeing the place which I found odd. Unlike these, the company sent a specialist to the property and a thorough inspection of the mold spread was done. He took his time and explained to my wife and I what the process would entail. After he left, I received an email the next day with a very detail quote that spelled out exactly what was to be done. The price was very reasonable and was actually a little less than what I was quoted by 2 other places. After a few weeks, we decided to go ahead and start the process and scheduled the remediation. I really didn’t need to be there as the house was empty, i just let the technicians in and out of the building and let them carry out their job. All in all it took about 5 days to clean and discard all the mold from the kitchen, bathroom and also the mudroom. After the cleanup, the mold detection company came back and verified to us that the mold was completely gone from all the surfaces and in the air. Following this, we received an extremely detailed report with photographs on each step of the job that we were then able to submit to our insurance company for some partial reimbursement. The team I interacted with were very friendly and accommodating to schedules and everything looked to be done by card-carrying certified mold experts. A+ service and would recommend to family and friends in need of mold remediation.
Excellent communication start to finish with all staff involved. Very thorough, great detailed reports provided, and staff was happy to answer my many questions throughout the process. Luis and Diego are true experts!
Our shower pipe burst and it flooded the bathroom floor and laundry room our basement. We called a plumber and he fixed the broken pipe. We managed to take out the water but we didn’t realize we needed to treat the drywall or wood. A couple of years after the broken pipe incident, my family and I started noticing a moldy smell. We did some research online and decided to call a company to do a mold laboratory test. When the results came back they were positive with high levels of mold spores! We had a few mold remediation companies come to our house to give us an estimate, and at the end we decided to hire Mold First Responders to do the job. The final invoice was not more than the estimate. They provided us a report with pictures taken during the mold remediation that shows the mold stains forming behind walls and underneath the floor. When I called back the mold test company to make sure the job was done properly, the results showed a clean room. We couldn’t be happier with the results or with Mold First Reaponders!
Went with this company as they came highly recommended from the mold inspector. They reached out within hours after first contacting them and I managed to get a date scheduled with them a few days later for the visual inspection. The guy I spoke with on the phone was very polite, understanding, and very professional as was the inspector who visited my home. After the inspection we received a really detailed proposal and the approximate cost to clean up the mold contamination. I did also get a second company to come and get us a quote (won’t name any names, but big company), and the service appeared impersonal and inflexible and also without providing much detail on what they would do. I went with Mold First Responders in the end and I was very happy with their service and especially the attention to detail and level of communication.
This company was really prompt in attending to what ended up being a severe issue in the basement. Very easy and honest to work with and the guys who came by were very thorough in explaining the process and honored the estimate that was given to me.
My first time having to deal with mold after taking in a lot of water damage this winter. Unlike some other companies I called, this company was very professional, flexible, quick to respond and you know exactly what you are paying for. My home Inspection came back clear of mold after the remediation process was completed.