We recently purchased our first house on Oahu with Robin Hood @ Smart Money. From the very get-go, Robin was extremely thorough, gracious, kind and professional. She took the time at the beginning of our home-buying journey to walk through various scenarios of payments, which helped us make a final decision on purchase price. Once we made a decision, her professionalism continued as she helped arrange all paperwork that the lender and underwriter required, and even coordinated directly with our realtor. It wasn't just their personality that won us - their rates were much more competitive than other commercial banks in the area (FHB, BoH, etc.). While a home-buying decision doesn't come every so often, I will be using Smart Money again in the future should/when I buy another home. I would wholeheartedly recommend Smart Money (and Robin) for their mortgage services!
I can't say enough about how much I appreciate the team at Smart Money. After being told by another mortgage company that my USDA loan would be denied, a friend referred me to these guys. I began working with Devan, who believed my file would be approved, and he walked with us every step of the way. Throughout the whole process, all of my emails and phone calls were returned promptly and he bent over backwards to make it happen for us. When we went to close the loan, their team was so, so kind and hospitable. The Vice President, Will, even took the time to congratulate us and express how genuinely happy he was for us. Incredible customer service. As someone who had no idea how mortgage loans worked, they helped me feel confident and helped me understand what was going on every step of the way. Can't recommend Smart Money enough.