My husband and I always encounter two comforting situations upon entering Paul Premack's office. Ruthie Premack, Paul's wife, is a very warm, friendly and genuinely positive person who greets us on our arrival. She invites us to sit in the very comfortable and inviting waiting room which makes my husband and me feel like we are visiting a neighbor's home. More often than not, I'm disappointed that Paul is so punctual. I enjoy Ruthie's uplifting personality and would like to visit with her longer.
What I find unusual is that Paul comes out to the waiting room to greet us. He addresses each of us by name and then escorts us to his office. My first impression is always, what a neat, organized and clean desk. Not cluttered with legal papers, awards and pictures. As business is conducted, Paul may mention my deceased family members by name. They were the reason my husband and I originally consulted with and hired Paul as our estate attorney over 12 years ago.
We always have the impression that we are Paul's only clients. He takes a very personal interest in our legal welfare and always gives advice based on the most current legal statutes. He knows his stuff, translates it into language we can understand and patiently answers all of our questions. All costs are discussed up front. After reviewing our case, Paul outlined how much it would cost to complete the necessary documents along with his consultation fee. He listed and reviewed the specific work required to revise and update our estate documents. We were pleasantly surprised at the cost of his legal services. It is evident that Paul is more concerned about offering quality estate planning at a reasonable price than refurnishing his office.
In the past 12 years of our client-attorney relationship, my husband and I have always left Paul's office feeling secure in knowing that our estate planning is up to date and will survive frivolous legal challenges upon our incapacitation or death.
Once I went to probate court with Paul representing me as my attorney. It was an honor to have him as my counselor. I could tell by the way the judge related to him that he is a highly respected attorney. Paul and Ruthie are not only warm and friendly but knowledgeable, efficient and highly ethical. My husband and I recommend their services without hesitation or reservation.
12/3/15 “Mr. Premack: You are a very patient man” “My husband really understands his documents” Thank you. MCH
12/3/15 Paul Premack: I just wanted to call to thank you for helping with my mother’s legal documents through her life; and for your work for us after she passed. it was very helpful. AC
12/2/2015 “It is always a pleasure to come to your office and to work with Paul as our attorney, and with you. Even in the worst of times, it is a pleasure to work with you both.” BB & JB
12/2/15 Said, I have been so happy working with Paul Premack over the years. He came highly recommended years ago. I am so glad you are not retiring. I look forward to working together for years to come. BL
12/1/15 I am moving to San Antonio. I need to update my estate planning. I did my research. I was given the names of 2 attorneys in San Antonio. I wanted a CELA, I wanted experience. I wanted expertise. I wanted my attorney to know the answers to unexpected questions. I wanted my attorney to be up to date on all laws pertaining to estate planning. I wanted to be able to understand my attorney and the documents I buy from him. I bought books. Paul Premack’s were the most comprehensive and clear. I read on the net, found his articles in the San Antonio Express-News and saw how he could clearly answer the questions of many types of people. After weeks, maybe months, of searching I decided to work with Paul Premack. Best decision. LD
12/1/15 Your office is so comfortable. Inviting. Pleasant. Not at all like a law office. I feel like I am at home with the interior design and the art. LD
Here are more excerpts I had time to record:
11/10/15 You and your office are very nice and courteous and very helpful. Paul told me things I did not want to hear. But he and they helped me. NW
11-10-15 She is coming to the appointment with her parents and asked if i was Mrs. Premack? When I said I was, she said she had looked at the website, before calling, and was impressed by what i had done, the awards, and what I continue to do. She said It was obvious, to her, that I was not just "the wife" but instead, right up there in the office team, and integral part of it. KC
11-3-2015 It is a pleasure working with you and Paul! CM & VM
10/22/15 You and Paul have been a great help! NM
9/1/15 Thank you for being so organized. I feel so good. HWH
9/1/15 “Oh, my life is so busy and I have been taking calls all morning. It was so helpful to have the “target time” for your return call. Excellent idea. Your office is very organized. I was able to stay off the phone and accept your call. Thank you” SP
8/26/15 I wanted to write you a note, but decided to talk on the phone to tell you everything Mr. Premack wrote for us is rocking along smoothly. Our daughters are very happy with his work. Working with you both was delightful. We enjoyed it all! Who expects to say that about their lawyer?! SS for S&FS
8/10/15 when making their appointment He said: wow, thank you for all the information. you covered everything I did not even know I needed to know to make the appointment. Outstanding. BK
8/4/15 Oh! I was under so much stress. Now, that I have met with Paul Premack, all my stress is gone! I feel so much better! PDM