You will be hard pressed to find better customer service ANYWHERE! Every time I have walked in, whether to browse or get some work done, the staff have been super friendly and knowledgeable but never pushy. These guys know their stuff but there is no evidence of any ego here.
I will never forget the time Jim was busy with a customer but came running out after me just to make sure that he made a connection with me before I left. And it was in the dead of winter!
I almost never post these sorts of reviews, but this store's customer service is that exceptional! I would highly recommend Guitar World for anyone looking for lessons, or need any work done on their instrument.
Honestly, Guitar World is the definition of clutch. Needed my guitar set up in an emergency situation and Jim was up to the task. I got same day service, quality, and expert opinion. Not only did I receive professional services my guitar was ready to play right after taking it out the shop. Excellent services, and friendly staff. I definitely recommend Jim and Guitar World.
The guys at this place are seriously awesome, welcoming and down to earth. I rushed over there last night very close to their closing time hoping to catch them in time to buy some guitar strings and not only were they not in any rush to close up, but after telling the owner that I was wanting to learn to play the guitar, he took me into the acoustic room and spent a good 15 minutes giving me a solid introduction on how to approach it and what to work on while starting, and another 5 showing me how to install my strings. There's a lot of passion in that place. I'd highly recommend that location to anyone.
First Class service and care from Jim and his crew. I did my research on local guitar lessons and guitars and after talking to these guys I knew right away that I won’t go anywhere else. Just call and ask for Jim and you won’t need to search anywhere else either. We had a blast on day one and can’t wait to go back every week. Beautiful guitars, great prices, unbelievable service. They know, and love what they do.
I just wanted to big up guitar world, on the services provided this week on my daughter's guitar. I took it in to have the strings changed. The customer service i received from Rayan was very refreshing. I felt comfortable talking to him. I was able to obtain a vast amount of information that I would not have had otherwise. I also wanted to know why the strap on the guitar (i purchased elsewhere ) was not properly connected. In short. After he pointed out a number of reasons, I completed My transaction and left the instrument to be picked up a day later. ( strap was not a part of the transaction ). To my surprise and my daughter's delight on getting home we discovered the strap properly attached. We are grateful and pleased I will definitely be recommending your establishment to everyone that I know and don't know . I look forward to doing business with you again soon. I am aware of the fact that you are moving and will find you. Blessings.
Quick helpful service + good prices! They're really friendly, and Guitar World's new look makes it even more amazing than before. xD Come take a look at this place; you'll learn a lot! (also you get your stuff fixed there super fast, especially guitar strings). Would recommend to everyone.