Marlene planned and made all the reservations for my four week trip to Australia, New Zealand and Tahiti. There were changes that I made during the trip and all of them were handled by Marlene so smoothly that I never had to worry about anything. I just had to show up at the airport or the hotel and Marlene had everything already handled for me. It was so nice to have Marlene calling ahead to confirm the itinerary and then she would text or email me with the details.
Marlene planned this trip with several options for me for weeks prior to my departure. The trip included Sydney, AU, then Auckland, New Zealand; Queenstown in New Zealand was an add-on at my request that Marlene set up and handled for me without any worry on my part, although I know she spent a lot of time nailing down the details. The trip continued to Cairns, AU, and Tahiti before going back to Dallas through L.A.
There was not a detail overlooked by Marlene and she made the trip so incredibly pleasant.
There was some credits due from the airlines due to some changes I made and Marlene stayed on top of the money that was due to be sure all of the credits were returned to my account.
I am currently on another trip to Cape Cod and Nantucket through Boston. This was a quick four day trip, but on the return trip today American Airlines cancelled the flight due to some mechanical issues. Everybody on the flight was stressed and rushing to get in line to reschedule. I simply got off the plane and went back to my hotel because Marlene had already texted me that the flight was cancelled. She knew it before we did on the airplane. Marlene had already contacted the airline to rearrange my schedule. I walked right past the line of 150 people waiting to make a new plan and was comfortable knowing that Marlene was already working on my next flight.
Marlene is, by far, without a doubt, the most caring and thoughtful travel agent I have ever had the pleasure of working with.
Please do not even consider any other person to help you organize and reserve your next trip.
I was introduced to Marlene by a friend and used her for the first time just this month. Her attention to detail and her expressed care and concern for my trip to meet my needs was amazingly refreshing to experience. She is second to none and I would recommend her without hesitation. She is amazing!
The level of service offered by Marlene is second to none! My recent trip in May was my first time working with her, having been introduced to her by a friend of mine, was simply amazing! I felt like I was the most important client. All my needs were met in a timely, professional and caring manner.
Outstanding, professional, ethical and personalised attention have kept me and my family as customers for nearly 20 years. We have been rescued while stranded, had cancelled flights rebooked before informed by airlines while in transit, learned of delays, etc
Marlene is the "Best." Professional, and Sincere. Leave your travel needs to her and you never have to worry. Wherever in the world you are, you're guaranteed a call to update you about your flight. EXCELLENT Service. Thanks Marlene!
Marlene's service can be compared to no other. She always go the extra mile to make her clients happy. The "personal touch" she gives is exceptional and that's what has kept my family and I with her for over twenty (20) years. The unique mix of friendliness with professionalism is unexplainable. If I should use a slogan this is what it would be "You are safe with Marlene's Travel"Thank you Marlene!
Marlene's service is distinctive! She always goes the extra mile and then some. She is always dependable and willing. It is such a blessing to know that I can leave my travel plans to her and focus on other things knowing that she has it under control - Always!
Recently went on a cruise arranged by Marlene. Had a fabulous time. She really did a professional job and attended to all our needs. Thank you Marlene for being extra friendly and understanding. We will definitely be using your travel agency again and again and again.
Recently went on a fantastic cruise on Royal Caribbean. The cruise was setup by Marlene Travel. I want to thank you Marlene for putting together such a wonderful trip. We had a splendid time and every need was met. I do wish that I lived in your area to utilize your services much more, but I live in New York. Thanks again. PS: I went with the Double Jo group
If you want a friendly yet exceptionally professional travel agent who takes the hassle out of making travel arrangements you need to give Marlene of Marlene's Travel a ring. It's always a pleasure....