Good Afternoon, I am just want to let everyone know the excellent customer service that I receive whenever I speak to these ladies. I am speaking on behalf of my mother and myself. There were some problems going on with my mother's account and since I am now helping her since she is up in age it was kind of hard for me to know what was going on. These ladies have helped me in ways I cannot even explain. The not only get the jo done it is always with a smile. They always make sure I understand what is going on and the best way to handle the situation. Whenever there has been something that went wrong they call me so things are corrected. I thought Christina was so well informed. I love these ladies and wish them all the best throughout their lives!
My mother and I spoke with Christine today about my mother's coverage. She was so very professional, helpful, and kind to us. Thank you, Aegis, for providing such wonderful customer service, and thank you so very much, Christine, for your wonderful help!
I talked to Brandon today about renewing contract. He was very kind and patient, helping to explain what I am paying for. The new contract, cost, payments etc. Thank you Brandon
Just spent a little time talking to Brandon about new service contract. Unusual to get someone that seems to care about customer.Very nice experience. Thank you, Brandon
I want to say I talked to Christine today. She was SO wonderful to work with. She was polite and extremely helpful. I wish more people were like her because we would get so much more done in a nice way. I want to thank her so much for all she did to help me understand what I needed to do. She’s the best.
I spoke with Austin about my protection plan. He was very warm, kind and informative and he did a fine job! He deserves a gold star!! We even had a problem with my payment and he went above and beyond by helping me handle the issue first hand. Most other companies would not have done this for me and would have left me to handle it on my own but not Austin. He truly is one of a kind.
They were super guys to work with. They saw our concern and helped
I recently had the pleasure of speaking to Steve H. He was very kind and helpful when explaining my payments. It was great Customer Service.
I recently had the pleasure of speaking to Brandon about my Home protection. I can't remember his last name but he was very kind and helpful when it came to my payments and helping me understand how the plan works. Let's just say he seemed to care more than most and I am greatful for that. I will recommend this company to all of my friends and family. Thank you Brandon.
I want to thank Austin and Steve for their patience in helping me to understand everything about the warranty. I was not sure if it was what I really needed or even wanted. They were very informative and knowledgeable about the coverage. I actually feel relieved that I did listen to what they had to say. It is quite easy to see that the people who work for this company are careing, considerate and very patient. Thank you all, be blessed.
I recently had the pleasure of speaking to Taylor about the plan on my home and she was more helpful then I could have asked for from start to finish. She was knowledgeable and set me up under a plan that was perfect for me and my family. I recommend this company to all home owners. They replaced my furnace in a timely manner and it didn’t break my bank! Thankful to be an ongoing client of aegis. I appreciate all you do
Carly was very professional and knowledgeable. Explained the coverage in detail. Polite, kind, courteous and friendly. Carly has superior customer service skills. If you have more employees like her, your company will go far!!!
I recently had the pleasure to work with a woman named Carly who made sure I was perfectly set with everything I needed. While there may be other companies in this business, there isn’t another Carly. This is why I choose Aegis- superior product with exceptional customer service. Thank you, Carly!
Christine has been very helpful with my questions and payments
Christine B. gave outstanding professional and pleasant services. She helped me have a better understanding of the plan I had chosen and why the payments were calculated the way they are. She also helped me restructure my payment plan which really makes a difference in my monthly fixed income. She was great!!
When I called in I was a little confused, by the end of the call I was extremely relieved and informed. Their activation specialist are very knowledgeable, friendly and patient. They took their time explaining exactly how the policy works and all the benefits of having my home covered. I had no idea there was this type of service available. Two months after signing up for the policy, I had a huge plumbing issue that cause my water heater to go out. They complete replaced the water heater and fixed the plumbing issue and the only thing I paid was $65. I cant believe I ever went without this service. I highly recommend this company to all homeowners.