I only knew I had to have one of these stoves and the service couldn't have been more perfect- within a couple of days I had had mock-ups made by the lovely Jo to show me what each of the models I was considering. I made my choice and a few weeks I took receipt from Brian himself who, despite the long drive, more than keen to put it in place for me too. It is now in place and is perfect. It is not only a lovely piece of design but also very professionally restored and fully functioning. Roll on winter! I am seriously considering another for my studio. There is truly no nicer stove than one made in a bygone era but lovingly restored to last well into the next.