Called and scheduled. Paid on line. Limited availabilty in San Jose- Tues only. The owner call the first morning and tried to change the appointment to one hour earlier. Due to an emergency, I had to change the second one. I called the day before. Third time, I got a text a half hour before the scheduled time from the teacher that he did n't know when he'd arrive but he'd be be at least 40 MIN late. When he arrived 54 min later, he didn't have the courtesy to ring the doorbell, just texted I'm here. I went out and he said helllo, didn't know what kind if driving lesson I needed - and did not apologise that he was late. When I said I was not feeling great about starting the lesson an hour late, he said "It's not my fault it is the school's fault." When I said, well, you could still apologise he said, well I guess youare right but....and started the song and dance again. I told him I was canceliling the lesson and went in the house to call the school and asked for my money back. First he said I hadn't paid, but then I looked at my card statement and it was charged. He did in the end say he'd return my money. I know I am old fashioned but really! 2 stars because the owner apologised and hopefully return my money.
My experience with the lessons here was extremely unpleasant. The instructor who handled the first two of my three lessons was precise in his teaching and very kind. However, the instructor for the final lesson was by far the rudest and most awful person I have ever met. He repeatedly made insulting remarks that had nothing to do with driving, such as referring to me and the area I live in as a “ghetto-ish.” Throughout the lesson, he mocked my driving and would smirk whenever I made a mistake, eventually going so far as to tell me to “use your brain” in a condescending manner. He also made several negative comments about my previous instructor, boasting that he was better. While it’s true that he pointed out more flaws in my driving and offered potential ways to improve, his insulting comments and attitude severely undermined my focus and motivation. His constant mockery of me as a person, not just my driving, was unprofessional and a reflection of his poor character, far beyond just being a bad instructor. I had sent an email directly to the school detailing my experience, but since I haven’t received a response, I am leaving this review here. This is the first time in my life that I have ever written a review online. The fact that I created this account and am writing this review for the first time should give anyone considering lessons here serious pause. I deeply regret paying for such an experience. Most of the reviews posted here are positive, and I believe that the majority of the instructors, like the one I had for my first two lessons, are good. I feel sorry to leave such a negative review, especially when I consider those instructors. However, the system doesn’t generally allow students to choose their instructor. While there’s a high chance you’ll receive excellent service, I urge you to carefully consider the possibility that, like me, you might be unlucky enough to have the worst two hours of your life and lose all motivation to drive due to a humiliating experience.